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We understand that it is you, our valued customers, who keep us in business. Your complete satisfaction with the products and
services we sell is our goal and guarantee. If you are dissatisfied in any way with a book or ebook, please email us at
firstname.lastname@example.org for a prompt refund of the full purchase price.
If you are dissatisfied with our publishing service we will make a full refund provided you request it before your book
publication is completed. If you request a refund, please include the following in your email:
- Product Code, Title, Format, Description of Service
(as applicable). If you do not know the Product Code, donít worry. We will do our best to verify the purchase using the
other information provided.
- Date of Purchase
(If unknown, please provide an approximate date of purchase.)
- Name and Mail Address
Please provide the complete name and mailing address of the person to receive the refund check.
- Reason for Refund Request
Please note that this is optional. However, we would appreciate very much your taking the time to tell us why you were
dissatisfied with a product we sold or a service we provided. We will promptly process your refund regardless of the reason
for the request. We ask for this information so we can learn how to improve the quality of the products and services we
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